Viewing Service Pack Information

The complete list of all the service packs for Windows operating systems and other supported Microsoft applications, that is obtained from the Central Repository Server during a Vulnerability Database update, is displayed in the Service Pack Information view.

To get to this view, click on the "Patch Information" tab. From here, click on the 'Service Packs' link in Service Pack Info table in the left panel of your screen.

Searching for service packs

In order to find a set of service packs for a particular category or product, you can use the filter provided in the view to search based on a Product Category (Windows 2000 Server, Internet Explorer 5.5, SQL Server 7 etc.) The search result will be displayed in the table below.

Viewing Service Pack Details

Clicking on the service pack name link (SP1, SP2 etc.) for each product, will display details of the service pack with the following information :

Service Pack ID - a unique ID for this service pack (SP) maintained in PatchQuest
Service Pack Name - the name of the SP with the product name
Support Status - whether the deployment of this particular SP is supported by PatchQuest or not
Size - the file size of the SP in MB
Download Status - whether this SP has been downloaded in the PatchQuest server or not
Location Path - the URL in the vendor site from where this SP will be downloaded
System Reboot - whether system needs to rebooted or not, after the deployment of the SP

Viewing Service Pack Schedule Report

Clicking on the icon in the 'Views' column in this screen, displays a report on the different patch management tasks (SP Download & SP Install) scheduled for this service pack. If there are no tasks scheduled, then this icon is grayed out

The Service Pack Schedule Report displays a graph of the scheduled tasks, along with the tabular information about the SP.

Viewing Service Pack History Report

From the service packs list in the table, click on the service pack history icon

in the Views column, for any service pack. In this view, you can view what patch management task has been performed at what time, its status and associated remarks on task completion. If there is no historical information for a service pack, the icon will be grayed out

Operations from Service Pack Information view

Deploy a service pack to many systems - From the Service Pack Information view, you can deploy a service pack to multiple systems, one service pack at a time. Select the service pack you wish to install and click on the 'Deploy' button. This will display a screen wherein you will be able to see a list of systems, in which a selected service pack is missing and another list in which it is installed. Note that this list is based on the latest scan results in PatchQuest.

You can choose from the systems which require the selected service pack and click on the Deploy Missing Service Pack button.

Download - The 'Download Status' column will indicate whether a service pack has been downloaded from the Microsoft site in the internet, and is available in the PatchQuest server for deployment. This status is denoted by . If the service pack has not been downloaded, this icon will be grayed out. You can initiate the download by selecting a service pack of interest and clicking on the 'Download' button. For more information, refer to Downloading Service Packs section.